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Structured Enablement in Inbound Call Centres – Rethink Control for ROI

Structured Enablement in Inbound Call Centres – Rethink Control for ROI

Structured Enablement in Inbound Call Centres – Rethink Control for ROI

Niko Verheulpen

Apr 1510 min read

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Happy CS Rep at a Call centre

Happy CS Rep at a Call centre

Take a Break and Revive Your Sales Calls - 9 Actionable Tips for B2C Telesales Reps in Just 10 Minutes

Niko Verheulpen

Apr 113 min read

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What’s Missing from Hyper-Personalisation? You Are.

What’s Missing from Hyper-Personalisation? You Are.

What’s Missing from Hyper-Personalisation? You Are.

Rated 4 out of 5 stars.(1)

Niko Verheulpen

Apr 34 min read

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A person in a suit approaches a glowing doorway marked with the letter 'A', symbolizing innovation and advancement. The scene features a human face and a robotic face illuminated in orange light, reflecting the integration of artificial intelligence and human intelligence. The background showcases abstract red lines and a futuristic landscape.

A person in a suit approaches a glowing doorway marked with the letter 'A', symbolizing innovation and advancement. The scene features a human face and a robotic face illuminated in orange light, reflecting the integration of artificial intelligence and human intelligence. The background showcases abstract red lines and a futuristic landscape.

Are Customer Service Managers Training Their Teams, or Risk Becoming the New Customer Service Reps in an AI-Dominated World?

Niko Verheulpen

Mar 248 min read

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A business meeting of 5 with a Narcissist Boss

A business meeting of 5 with a Narcissist Boss

People Disclose Personal Thoughts All the Time

Niko Verheulpen

Mar 55 min read

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Beyond Transactions - Cultivating Genuine Connections in a Me-Centric World

Beyond Transactions - Cultivating Genuine Connections in a Me-Centric World

Beyond Transactions - Cultivating Genuine Connections in a Me-Centric World

Niko Verheulpen

Oct 15, 20247 min read

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Beyond Perception - How Selective Disclosure and Confirmation Bias Undermine Leadership and Empowerment

Beyond Perception - How Selective Disclosure and Confirmation Bias Undermine Leadership and Empowerment

Beyond Perception - How Selective Disclosure and Confirmation Bias Undermine Leadership and Empowerment

Niko Verheulpen

Sep 16, 20247 min read

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Navigating Cultural Differences in Customer Service - Insights into the UK Consumer Mindset

Navigating Cultural Differences in Customer Service - Insights into the UK Consumer Mindset

Navigating Cultural Differences in Customer Service - Insights into the UK Consumer Mindset

Niko Verheulpen

Sep 2, 20243 min read

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